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ﾊ 苞 壽ﾞ ﾞ 鞣 鞨 齧 鈞ﾞ粳褪 褞跟 瑙韋 糂 碚 鈞蔘籵 肛鳰碾褂 粱褫 韃, 齔迥陏 矜 鞣苞, 韲裘陷 矜 粽踰, 跖逵纜, 艷鞨.
ﾄ 鞴 笵 肛轢 胙瑟, 莓顫 碆闔 珞頽褌 鞣 幾 韃, 瑕鞨 韲; 珞頽褌 鞣 瑙琿頸顆褥 矜, 矜踈 萵; 褻褌 鞣 竟 倅夛 肬鉅 鞣碾 癰蓙褪頏籵.
ﾝ 褞 頏絶 聰韈 褂 舮 葢韆褊韃 鈞 幾 竟 釵, 胙瑟 矜跏 鈞粽 韃, 鉅韋 癰 頸鰰 蔘硴頏籵 褞璋韜, 肭珞 鈞 幾 粨鳧陏韈, 胙瑟 碪跏 艷褂 艷爺 鞣碾 鳧竦韈危.
ﾂ 粡 鳧粐 珞頽褌 褂 赭蛟陏 韆頡鞴裼 CRM (Customer Relationship Management) 龠苳糲艱 韲褊 琅瑜 基 蒟, 蒡髫 碚籥 鳧笨籥闊 粹裝 苞.
ﾍ琲碚裹 碚籥苻, 鞣鳧鉅陏, 韭 糅褌 蒡髫 蓁 粹裝 苞 竟 倅夛ﾞ 鳧粨 粱褪 ﾊ韃-ﾊ韭韶 ﾊ 緋 蓁 韲聳闊 鉋籵莓跟 鞳鰰 珞頽褌 褂 褞踰緕 苳鰰 瑙韜. ﾝ 褊 閠 CRM-韈ﾞ, 趺 磊 裙 琅瑜 鞣碾 籵裲 褞跟 鈞萵碎.
ﾈ 龠, 艢逅蝨籥陏 粹裝 苞 CRM-韈 ﾊ韃-ﾊ韭韶 . http://b-data.ru/poslednie-novosti/institut-bankovskogo-dela.html
ｫCRM (Customer Relationship Management)ｻ
http://www.management-magazine.ru/relationship/rel-whyitissohard-01.html
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